IRCTC Refund Rules - Important rules for refund on cancellation

Important subsidiary rules for refund
1.No Refund on tickets upto the value of clerkage charge :In all cases where the fare collected is less than or equal to clerkage charge, no refund is admissible on cancellation or surrender of tickets.
2.No refund on break journey on Rajdhani/Shatabadi tickets: Since the fares for Rajdhani/Shatabdi trains are
on point-to-point basis, break journey on tickets for these trains is not permissible and, therefore, no refund is admissible on these partially used tickets.
3.Refund for less number of passengers travelling on combined ticket
(i)In cases where it is known before the commencement of the journey that less number of passengers will be travelling, the original combined ticket is collected at the starting station and a free EFT issued for the remaining passengers. Refund for the number of passengers not travelling, is granted at the station itself after deducting the usual cancellation charge.
(ii)The parties who cannot claim refund before the commencement of the journey should approach the Conductor/TTE who will issue the prescribed Guard certificate to this effect immediately after checking the tickets to enable the party to claim refund from CCM's office.
4.No FIR needed for issue of Duplicate Ticket:For issue of duplicate tickets against the lost/misplaced tickets, FIR is not needed.
5.Issue of Guard Certificate: The Guard/Conductor/TTE In-charge of the coach should be approached for issuing the requisite Guard Certificate in cases of
(i) Lower class travel,
(ii) Failure of AC in AC coach,
(iii) Termination of journey at en-route station and
(iv) Less number of persons travelling on combined ticket.
6.Discretionary Powers to Station Managers of certain stations for grant of refund after the normal prescribed time limits